assistant manager position
About Good Intentions Coffee
We are opening our first brick and mortar cafe location on Wilshire Boulevard, and we would like to build a small, but mighty team to shepherd us through this big step for our company. We are looking for an Assistant Cafe Manager to join our team. This position reports to the Cafe Manager and has Baristas reporting into it.
At Good Intentions Coffee, our mission is to create a welcoming environment where people are appreciated and kindness is kindled to enable our staff and community to realize their full potential.
We hold to one core belief - all people are of value and should always be treated as such. We live this belief through the following values:
welcoming & accepting
A space where everyone is welcomed and accepted for who they are.
people are the bottom line
Each person in our company, community, suppliers and throughout the coffee supply chain will be respected and valued over dollars and cents.
positive & kind
Feeding those we serve with a positive and kind demeanor.
We aim to provide this welcoming environment, and we are also strongly committed to being above and beyond the industry-standard in knowledge of coffee and tea, customer experience, and cafe cleanliness in an unpretentious and approachable way.
Responsibilities:
Support the Cafe Manager and be their right hand with day-to-day operations of the coffee shop.
Train, coach, and develop baristas in their roles.
Delegate tasks to baristas according to their experience and comfort-levels.
Manage and ensure shift coverage, scheduling, and communicate scheduling expectations to baristas.
Provide attentive customer service, and is a representative of Good Intentions Coffee’s values.
Handle customer feedback and resolve issues promptly and professionally.
Ensure product quality and cafe cleanliness are met and exceeded.
Implement and enforce company policies and procedures to maintain high standards of service and cleanliness.
Lead opening and closing standard operating procedures as needed.
Support the Cafe Manager with inventory tracking, requests, and ordering systems as needed.
Elevate concerns to the Cafe Manager where appropriate and reasonable.
Responsible for leading the team and managing the store in the absence of the Cafe Manager.
Stay informed about industry trends to make informed business decisions.
Have a growth mindset–be willing to receive and act on feedback.
Expected to perform all the same responsibilities as Baristas and support the team as a whole.
May be entrusted with keyholder (opener / closer) responsibilities.
Minimum Requirements:
1-2 years experience in the food and beverage industry, preferably in coffeehouses/cafes/coffee roasters.
High School Diploma or GED graduate preferred.
Must hold a valid CA Food Handler’s card.
Demonstrated experience managing, motivating, and leading a team.
Demonstrated experience anticipating any problems and being able to creatively tackle and problem-solve with the Cafe Manager.
Very strong organizational and time management abilities.
An interest and love of all things coffee! You will be expected to taste everything and be knowledgeable on our menu.
Flexibility to work weekends and holidays as required.
Reliably and consistently arrive at the Cafe on time.
Physical Requirements:
The majority of the time, team members will be standing or walking throughout the cafe and behind the counter.
Regularly required to talk or hear coworkers and customers. Noise level is moderate.
Regularly using hands for gross and fine manipulation concurrently or alternately (finger, handle, feel, etc).
Regularly using hands and arms to reach overhead.
Occasionally sitting, stooping, kneeling, crouching, or crawling.
Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include near, far, and peripheral visual acuity.
Regularly tasting and smelling our menu offerings with a degree of accuracy.
Occasionally exposed to moving mechanical parts, airborne particles, and hot/cold liquids.
Bonus Qualifications:
Demonstrated experience managing, tracking, and analyzing inventory as it relates to supporting Good Intentions Coffee’ finances.
Experience with menu and seasonal drink development.
Bilingual.
Benefits:
Flexible schedule with morning, afternoon and weekend shifts.
Complementary coffee and pastry with each shift, and employee discounts on coffee, pastry, and merchandise.
Growth-minded environment with opportunities to grow with the company
Training in all aspects of the coffee world
Support for participation in US Coffee championships such as Barista Competition, Brewers Competition, Cup Tasters Competition, Latte Art Competition, etc.
Fast-paced environment with opportunities to grow with the company
Location and Hours:
6363 Wilshire Blvd Suite 101, Los Angeles, CA 90048
Operating Hours (subject to change)
Monday - Friday, 7:00 am to 2:00pm
Saturdays, 8:00am to 1:00pm
Shifts start at 6:00am and end at 3:00pm Monday through Friday, and 7:00am and 2:00pm on Saturdays.
Hourly Range:
$21 - 24/hour (commensurate with experience)
Timeline:
Please submit an application with your resume and cover letter by Wednesday, July 17th. Any applications received after Friday, July 19th, will be reviewed on a rolling and as needed basis and may not be considered if the position has been filled. We have a tentative starting date of August 19th, with training beginning August 12th.
ADA Statement:
Good Intentions Coffee an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact operations@goodintentionscoffee.com